The 7 stages of implementing automation in your business:
This acronym is a 7-stage process for bringing in and rolling out new cutting-edge technologies across an entire business, to improve RPA project’s success (currently the industry success rate is 50%) This process ‘changes how we change’ so that the entire company are involved and come along the digital transformation journey, vs having change ‘inflicted’ on them
this is the Awareness and alignment stage, where a company becomes aware of the new technology from a senior level and learn about how this capability fits into the overall strategy. However, an important step sometimes missed in organisations is to also make staff teams aware of the technology, how it will help them personally as well as has the business will be strengthened.
This is also the stage which aligns the different key business areas to agree on how to use this technology, how this new capability will be governed (in a centre of excellence) and where this CoE will sit (e.g. in operations, IT or perhaps in the business change department.
Once a Automation roadmap and operating model has been established for the RPA CoE team, the staff should be educated in the new ways of working. This is your core RPA/Automation team, Automation Champions and staff who will be helping with the automation. They should also be educated in their part in the CoE, what is expected of them, how to use tools and techniques
Coupled with this, is the provision of standardised tools from the CoE to empower core CoE staff and stakeholders to be part of the digital transformation. This will ensure that your teams produce successful results in their automation projects repeatedly
This is the application of tools and training to identify and accurately assess opportunities. This is also where your teams follow strict guidelines to design (ideate) the right solutions
This stage in the implicating of the optimised solution, be that RPA, intelligent automation or a lean intelligent automation
This is a way to measure return on investment or yield and prove the benefits were realised as predicted
This stage focused on the support side. As your virtual workforce grows you will need to re-organise and develop your support team with role profiles and procedures which were needs when your bot factory was small, so that you can better oversee your bots.
This final stage is a reflection of the first and second stages, where you become discover of new technology, upskill your team to match the new technology, and upgrade your automated processes which AI
Tony writes for the Digital Transformation network, educating businesses in using new cutting-edge technologies.
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