Map out the process End-to-End and identify the deviation areas
Zoom into areas and compile a list of manual processes
Run root cause workshops to identify the true reason (customers? outside our control? What Influence do we have?)
Filtered out only RPS suitable processes (ran group interviews with manager and SMEs)
Created Process design documents to build the bots
Facilitated the collection of high quality scanned forms which were saved in a datalake
the ICR (intelligent character recognition) engine digested the data and converted both text and handwritten data into standardised information
conditions were set of each field and the engine learnt of the correct type of information. e.g. if the handwriting was read ‘LODNON’ the intelligent engine would know that for a UK address this had an acceptably high probablity of being ‘LONDON’