THE AEIO YOU METHOD
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Opening credits
A: AWARE & ALIGN
ALIGN
EDUCATION
INSPECT
IDEATE
OPTIMISE
Acronyms and phrases used in the book
AEIO YOU: A method for successfully implementing intelligent automation into an organization
IA: Intelligent Automation
RPA: robotic process automation
FTE: Full time employee
AI: Artificial intelligence
GUI: Graphical User Interface
SME: subject matter expert
PDD: Process Definition Document
SDD: Solution Design Document
SLA: Service Level Agreements
API: Application Programming Interface
ICR: intelligent character recognition
COE: Centre of Excellence
CBA: Cost benefits Analysis
RCA: Root cause Analysis
A case: a unit of work that flows through a process, e.g. an individual customer request
PMO: Project/programme management office/officer
UAT: User Acceptance Testing
POC: Proof of Concept
POV: Proof of Value
EAR: Enterprise Automation Roadmap
MPV: Maximum Potential Value
TPV: Target Potential Value
AHT: Average handling time
SIPOC: Supply, Input, Process, Output, Customer
COO: Chief operations officer
TT: Takt time
GDPR: (General Data Protection Regulation)
CASS: (Protection of Client Assets and Money)
ML: machine learning
OCR: Optical character recognition
BPO: Business process outsourcing
BPM: Business process management (or Mapping)
VM: Virtual Machine
VDI: Virtual desktop interface