Healthcare service provider
Manage multiple projects, analyse processes and develop automation for booking workers
Booking healthcare workers for various contracts
RPA + OCR
Situation:
Automate several processes for; booking healthcare workers, reading invoices, designing AP/AR processes to scale across various accounts
Actions:
Analysed processes with Subject matter experts, mapped and re-designed processes to automate a process that would be scalable across multiple accounts
Designed process definition and Solution design documentation for development team
Developed automation to verify, book or reject high volume of applications (were communication with some legacy systems were through APIs)
Assisted client in user acceptance testing (UAT) so that bot was ready for release into live/production environment