Healthcare service provider

Manage multiple projects, analyse processes and develop automation for booking workers

Booking healthcare workers for various contracts

RPA + OCR

Situation:

  • Automate several processes for; booking healthcare workers, reading invoices, designing AP/AR processes to scale across various accounts

Actions:

    • Analysed processes with Subject matter experts, mapped and re-designed processes to automate a process that would be scalable across multiple accounts

      Designed process definition and Solution design documentation for development team

      Developed automation to verify, book or reject high volume of applications (were communication with some legacy systems were through APIs) 

      Assisted client in user acceptance testing (UAT) so that bot was ready for release into live/production environment

Outcome:
Automated process successfully received instructions through API, which triggered the automated process, and results where sent back through API. Process scalable with little development needed to automate multiple accounts