What does RPA stand for and what does it do?
Robotic Process Automation. This is low or no-code software that automates business processes by mimicking a human’s clicks and keystrokes on a computer screen.
RPA works for almost any monotonous task your teams do on their computers, for example, it can copy and paste data from one application to another.
What is a PDD and an SDD?
PDD stands for Process Definition Document, this is the most important document in RPA because it is used by the business analyst to transfer the business’s problem into a technical solution that the RPA developer can understand
The developer uses the PDD to create the SDD (solution design document), which is a more technical document which provides guidance to the architecture of the bot
What is an L4 keystroke document?
L4 stands for Level 4, which comes from Six Sigma is arguably the lowest most detailed process map, whereas L0 would be a very high-level map of the process
In RPA a level 4 map shows the clicks and keystrokes a user would make to perform a task or process, each step in this map would be numbered and would be accompanied with a keystroke document which would further describe each step and provide a screenshot highlighting the button clicked or text box typed into
What is a POC?
POC stands for Proof of Concept, where a business would test the capability of a new tool or software to see if it worked in the way they want to use it. However, businesses generally prefer to call this POV or Proof of value so that they can measure how much value the new tool provides at a small scale
A POC/POV is generally done before a large scale purchase is made, as is used to get buy-in from stakeholders
What is a CoE?
CoE stands for Centre of Excellence (similar to Operational Excellence), this team or function is responsible for sustaining high quality and consistency in the delivery of a new capability.
This is done by having central place which provides tools, techniques, templates, training and frameworks to ensure that all across the business everyone is implementing and assessing RPA in the same way for example
What is an Automation Catalogue?
This is a list of all the manual processes in an organisation that has gone through an assessment to see how suitable it is for RPA and what expected benefit can be gained from this using RPA
Analysts may want to put another layer of assessment to see what other benefits can be gained using other methods aside from RPA, e.g. outsourcing, Lean process re-engineering, intelligent automation or AI
What is an EAR?
EAR stands for Enterprise automation roadmap. Once the list of processes in the automation catalogue has been thoroughly assessed, they can be prioritised and put into waves, and presented on a roadmap to show how the full RPA rollout will be accomplished, and when
What is Lean Six Sigma?
This is a combination of Lean thinking (making things efficient), and Six Sigma (making things well/high quality).
Understandable Lean Six Sigma is a powerful combination with RPA and intelligent automation as automating a lean process can provide much higher ROIs as you get “more bang for your buck”
Some other acronyms from the intelligent automation world
AEIO YOU: A method for successfully implementing intelligent automation into an organisation
IA: Intelligent Automation
RPA: robotic process automation
FTE: Full-time employee
AI: Artificial intelligence
GUI: Graphical User Interface
SME: subject matter expert
PDD: Process Definition Document
SDD: Solution Design Document
SLA: Service Level Agreements
API: Application Programming Interface
ICR: intelligent character recognition
COE: Centre of Excellence
CBA: Cost benefits Analysis
RCA: Root cause Analysis
A case: a unit of work that flows through a process, e.g. an individual customer request
PMO: Project/programme management office/officer
UAT: User Acceptance Testing
POC: Proof of Concept
POV: Proof of Value
EAR: Enterprise Automation Roadmap
MPV: Maximum Potential Value
TPV: Target Potential Value
AHT: Average handling time
SIPOC: Supply, Input, Process, Output, Customer
COO: Chief operations officer
TT: Takt time
GDPR: (General Data Protection Regulation)
CASS: (Protection of Client Assets and Money)
ML: machine learning
OCR: Optical character recognition
BPO: Business process outsourcing
BPM: Business process management (or Mapping)
VM: Virtual Machine
VDI: Virtual desktop interface
You can learn more about implementing RPA (Robotic Process Automation) and intelligent automation at Leania.co. Your virtual consultant
You can read about these tools used in the AEIO YOU method in their new book Business @ the Speed of Bots, How to implement RPA that scales