What does RPA stand for and what does it do?

Robotic Process Automation. This is low or no-code software that automates business processes by mimicking a human’s clicks and keystrokes on a computer screen.

RPA works for almost any monotonous task your teams do on their computers, for example, it can copy and paste data from one application to another.

What is a PDD and an SDD?

PDD stands for Process Definition Document, this is the most important document in RPA because it is used by the business analyst to transfer the business’s problem into a technical solution that the RPA developer can understand

The developer uses the PDD to create the SDD (solution design document), which is a more technical document which provides guidance to the architecture of the bot

What is an L4 keystroke document?

L4 stands for Level 4, which comes from Six Sigma is arguably the lowest most detailed process map, whereas L0 would be a very high-level map of the process

In RPA a level 4 map shows the clicks and keystrokes a user would make to perform a task or process, each step in this map would be numbered and would be accompanied with a keystroke document which would further describe each step and provide a screenshot highlighting the button clicked or text box typed into

What is a POC?

POC stands for Proof of Concept, where a business would test the capability of a new tool or software to see if it worked in the way they want to use it. However, businesses generally prefer to call this POV or Proof of value so that they can measure how much value the new tool provides at a small scale

A POC/POV is generally done before a large scale purchase is made, as is used to get buy-in from stakeholders

What is a CoE?

CoE stands for Centre of Excellence (similar to Operational Excellence), this team or function is responsible for sustaining high quality and consistency in the delivery of a new capability.

This is done by having central place which provides tools, techniques, templates, training and frameworks to ensure that all across the business everyone is implementing and assessing RPA in the same way for example

What is an Automation Catalogue?

This is a list of all the manual processes in an organisation that has gone through an assessment to see how suitable it is for RPA and what expected benefit can be gained from this using RPA

Analysts may want to put another layer of assessment to see what other benefits can be gained using other methods aside from RPA, e.g. outsourcing, Lean process re-engineering, intelligent automation or AI

What is an EAR?

EAR stands for Enterprise automation roadmap. Once the list of processes in the automation catalogue has been thoroughly assessed, they can be prioritised and put into waves, and presented on a roadmap to show how the full RPA rollout will be accomplished, and when

What is Lean Six Sigma?

This is a combination of Lean thinking (making things efficient), and Six Sigma (making things well/high quality).

Understandable Lean Six Sigma is a powerful combination with RPA and intelligent automation as automating a lean process can provide much higher ROIs as you get “more bang for your buck”

Some other acronyms from the intelligent automation world

AEIO YOU: A method for successfully implementing intelligent automation into an organisation

IA: Intelligent Automation

RPA: robotic process automation

FTE: Full-time employee

AI: Artificial intelligence

GUI: Graphical User Interface

SME: subject matter expert

PDD: Process Definition Document

SDD: Solution Design Document

SLA: Service Level Agreements

API: Application Programming Interface

ICR: intelligent character recognition

COE: Centre of Excellence

CBA: Cost benefits Analysis

RCA: Root cause Analysis

A case: a unit of work that flows through a process, e.g. an individual customer request

PMO: Project/programme management office/officer

UAT: User Acceptance Testing

POC: Proof of Concept

POV: Proof of Value

EAR: Enterprise Automation Roadmap

MPV: Maximum Potential Value

TPV: Target Potential Value

AHT: Average handling time

SIPOC: Supply, Input, Process, Output, Customer

COO: Chief operations officer

TT: Takt time

GDPR: (General Data Protection Regulation)

CASS: (Protection of Client Assets and Money)

ML: machine learning

OCR: Optical character recognition

BPO: Business process outsourcing

BPM: Business process management (or Mapping)

VM: Virtual Machine

VDI: Virtual desktop interface

You can learn more about implementing RPA (Robotic Process Automation) and intelligent automation at Leania.co. Your virtual consultant

You can read about these tools used in the AEIO YOU method in their new book Business @ the Speed of Bots, How to implement RPA that scales

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