Anonymised case · Insurance
Insurance operations discovery and delivery assurance
Policy servicing, fiduciary operations, opportunity discovery and governed delivery assurance.
The challenge
The operational challenge
Policy-servicing, fiduciary, payment, invoicing and reconciliation work crossed multiple teams and control points.
The programme required clear separation of forecast opportunity from delivered and realised benefit.
The work
What Leania did
- Ran end-to-end discovery and developed business cases for prioritised opportunities.
- Managed analysts, developers and third parties across quick wins, larger changes and unsuitable projects stopped early.
- Designed governance, checkpoint criteria and quality assurance.
The evidence
Outcome and evidence
The 45,000 annual hours represented an identified future opportunity pipeline, not realised cash savings.
Ten opportunities were prioritised at an estimated c.30 FTE capacity potential.
Selected delivery included a reported 30% improvement in aviation certificate processing.
45,000 annual hoursAnnual opportunity pipeline identified by discoveryAn identified opportunity, not a measured result.
10 opportunities / c.30 FTEPrioritised opportunities identified, with capacity estimated by the delivery teamAn identified opportunity, not a measured result.
30% improvementImprovement in aviation certificate processing, delivered by the redesigned workflow
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