Benefit Realisation & Verification
Verify the value: realised benefit measured against the agreed baseline, with each benefit class reported separately.
Inputs, deliverables and boundaries
Inputs required
- A live redesigned workflow with an agreed baseline to measure against.
- A recurring operational data feed on the agreed measurement rules, each verification period.
- Visibility of the staffing, volume and policy changes made during the period, so attribution stays honest.
Deliverables
- A quarterly verification review measuring realised benefit against the agreed baseline.
- Realised benefit reported by metric class — cash, cost avoidance, released capacity, delivered operational improvement — never blended into one number.
- A variance account: where benefit is behind forecast, what is driving it and what would recover it.
- A standing record of the evidence behind each reported benefit, in the register discipline the classes require.
Client responsibilities
- Supply the period data on the agreed rules; gaps are reported as gaps.
- Take the management actions that convert released capacity into cash or redeployed work; those decisions remain the client’s.
- Confirm or challenge each period’s realised-benefit statement; written client confirmation upgrades the evidence status, silence does not.
Scope exclusions
- No actuarial, underwriting, tax-technical, legal or audit advice.
- No audit opinion; no certification of accounts.
- Where technical build is required, it is delivered by the client's existing technology team or vetted specialist delivery partners against Leania's requirements, acceptance criteria and quality controls.
- No guarantee of a unit-cost outcome that depends on client adoption, volume mix, staffing decisions, data quality or third-party delivery outside our control.
- Verification is against the agreed baseline and measurement rules; it is not an audit and provides no audit opinion.
- Forecast values are reported as forecasts; verification never restates a forecast as realised benefit.
How forecast becomes evidenced
Forecast opportunity − unsupported assumptions − adoption leakage − volume or mix change − implementation cost = evidenced result.
Verification runs to a cadence
- Baseline fixed before change
- Go-live checkpoint
- 30-day operating review
- 90-day verification
- Quarterly verification where retained
The decision this rung produces
Each period: whether realised benefit is evidenced, attributable and on track — and whether to continue, adjust or conclude the verification retainer.
Delivery model
Senior-led, specialist-delivered: Leania specifies the work, sets acceptance criteria and signs off quality, independent of any build supplier.
Proprietary workflow-discovery tooling may be used to structure workshop evidence into a reviewable current-state process, and AI-assisted process-evidence analysis to calculate the baseline and structure the assessment.
Proprietary workflow-discovery tooling converts interviews, workshops, notes and procedures into reviewable process maps, bottleneck signals, evidence gaps and validation questions. Practitioners validate the output.
AI-assisted process-evidence analysis supports the assessment. It does not autonomously validate root causes, approve recommendations or replace practitioner judgement.
Senior practitioners remain accountable for scope, interpretation, validation and decisions.