How an engagement runs

Five stages, each with an exit

1. 1. Baseline

   Establish what the workflow costs and how it performs today — turnaround, waiting, first-time-right and rework — and state the quality of the evidence behind every figure.

   Gate

   Is there a bounded workflow, a named owner, a live trigger and a credible evidence path?

2. 2. Root cause

   Test where delay, rework, exception handling and avoidable effort concentrate. Candidate hypotheses are kept separate from validated causes; nothing is asserted beyond the evidence.

   Gate

   Which causes are validated, and which remain candidate hypotheses?

3. 3. £ value pool

   Quantify the credible addressable economic opportunity with every assumption stated: cost-to-serve, released capacity, exception handling and rework. Calculated results stay separate from assumptions.

   Gate

   Is the addressable value pool credible enough to justify change?

4. 4. Right intervention

   Choose the intervention on the evidence: Stop • Simplify • Standardise • Workflow • Automate • AI. Specialists deliver against documented requirements and acceptance criteria; unsuitable work is stopped early.

   Gate

   Is this the lowest-complexity intervention that can materially move the target metric?

5. 5. Verified value

   Track the operational metric against the agreed baseline and report realised value by class — cash, cost avoidance, released capacity — never blended into one number.

   Gate

   Is the benefit evidenced, attributable and correctly classified?

Leania uses a 7T delivery discipline: Target → Trace → Triage → Translate → Test → Transition → Track.