Where capacity leaks in a workflow
This is the workflow as it actually runs, including the repair and exception routes a standard process map leaves out.
The bracket marks the span where the figure's own label applies: avoidable work accumulates here.
The workflow
Where the cost sits — and where the work stops
- Information arrivesStepWhere capacity leaks: Waiting
- Chasing incomplete informationStepWhere capacity leaks: Chasing
- ClassificationStepWhere capacity leaks: Hand-offs
- PreparationStepNo avoidable work here
- RekeyingStepWhere capacity leaks: Duplicate entry
- ReviewStepWhere capacity leaks: Unnecessary review
- Exception and reworkStepWhere capacity leaks: Rework · Exceptions
- ApprovalStepNo avoidable work here
Avoidable work accumulates here
The boundary
The steps shown are a general workflow shape. A sector page shows the same figure with that sector's own stages and its own friction vocabulary.